Swiss Cleaners

Swiss Cleaners has always had a large focus on customer service. Right from the beginning of your experience we try to make everything as convenient and pleasant as possible. One way that we’ve found really makes our customers’ lives easier is our Home and Office Delivery service.

Twice a week we come out to your home or office, pick up your dry cleaning, clean it, and return it to you a few days later. The best part? 

It’s completely free! 

Our Home Delivery features a fleet of four drivers, three mark-in processors, and one supervisor. We currently service customers in over 25 towns throughout Central and Northern Connecticut. Home and Office Delivery offers all of the same services as our stores; you can send in alterations, special requests such as stain removal, button replacements, pressing requests, and all coupons are still applicable.  

If you’re worried about how your special requests will be handled since you won’t have that face to face interaction you would receive in the store – don’t be. There are many options on how you can relay your requests to our processors. Leaving a note in the bag pouch attached to your garment bag, calling your route driver, calling the Swiss plant, or sending an email through our website. You can even use or free mobile app to place these requests and use our coupons. Whichever way you choose our team will ensure your requests were followed. Our “checklist” keeps tracks of all customer requests and checks them before the garment goes out for delivery. It’s our simple way of ensuring, and maintaining, this level of quality to all our customers. 

If you would like more information on Swiss Cleaners Home and Office Delivery you can sign up right here on our website or give us a call at 860-872-0166. 

Attention NEW Home & Office Delivery Customers

Receive 25% OFF everything for the first 90 days when you mention this Blog post at the time of sign-up!

Stains are a fairly tricky business in the dry cleaning world. No two stains are alike. The success of stain removal hinges on a few things; the type of fabric, the type of stain, how long has the stain been there, and perhaps most importantly is making us aware of the stain. We aren’t claiming we can get them all. Some fabrics are too delicate which limits the effectiveness of the removal, and some clothing dyes are soluble, which means they’ll come out along with the stain. Ink stains can be impossible to get out. But we'll certainly try our best.

Help us help you with stain removal.

1. Bring us the stained garment as quickly as possible.
2. Tell us what the stain is, or what you think it could be.
3. Show us the location of the stain.
4. Let us know about any removal techniques you’ve tried.

Time is of the essence when it comes to stain removal. The less time the stain has to set-in then the better the chance at removing the stain. Some stains can breakdown materials which can cause thinning and holes in the fabric. Stains react differently on different fabrics. The way we would treat a coffee stain on cotton varies greatly to the way we would treat a coffee stain on silk. What starts out as a simple coffee stain on your pants can quickly turn into you buying a new pair of pants.

The disappearing stain.

If you spill a little white wine on your blouse you may notice that once the stain has dried it has pretty much disappeared. Fantastic! Right? Unfortunately it’s a trick. The stain is still there. Some stains dry clear, but when exposed to heat or cleaning chemicals they reappear. At which point it becomes almost impossible to remove. We carefully examine every garment brought in for cleaning. But we can’t see what isn’t there. Therefore showing us the location of these “not there stains” can save us all a lot of headaches.

Do it yourself?

We appreciate your attempt to get the stain out before you bring it in, but sometimes you can do more harm than good. We’ve all seen the ads on TV where someone squirts ketchup on their shirt, quickly grabs some seltzer, and starts to vigorously rub the stain. DO NOT rub a stain into the fabric! Rubbing a stain can break the fabric’s fibers leaving it vulnerable to holes and irreparable damage. Lightly blot a stain to remove any excess substances, but NEVER rub a stain.

Again, please let us know if you have tried any stain removal techniques at home. Maybe you pre-treated it with detergent or a stain stick? Whatever you used to pretreat that stain may react negatively with our own cleaning chemicals.There is no such things are over-sharing when it comes to stains on your clothes. Be as thorough as you can. We promise to do the best that we can to remove your stain. The best thing to do is bring it right away and let us work our Swiss magic.

It seems these days that everyone is moving at warp speed. It only seems natural that we are attracted to things that save us time and make our lives easier. We go through drive-thrus to save the time of getting in and out of the car. We choose texting over calling because it’s quicker than having an actual conversation with someone. We can even do all of our grocery shopping online, and even have it delivered right to our front door. All of those things make our lives so much easier; but easier isn’t always better. The latest time saving trend in the clothing world is No-Iron Shirts. Sounds great. I mean who likes to iron? It can’t get any better than just washing, drying, and wearing your shirt instantly. Can it?

Shorter lifespan.

No-Iron shirts have a shorter lifespan than normal business shirts; about 20-25% shorter. The reason behind the reduced lifespan is the formaldehyde resin finish. The formaldehyde stiffens the yarns in the shirt which helps the fabric not to wrinkle. However, as the shirt is worn and washed the yarns eventually bend and flex, causing them to weaken. The shirt will weaken to the point where it can no longer hold up during the cleaning process. The main cause of material break down is that the resin finish has been known to trap residual chlorinated bleaching agents and acids that are used on the fabric during the dying process. The hot water used during a wash and the heat used in ironing – even a No-Iron short will still need touch ups – accelerates the effects of the trapped residual chemicals. Random holes or rips can appear after only a few cleanings, leaving the consumers scratching their heads as to what happened to their new, favorite shirt.

No-Iron shirts may seem like a time saver, but not when you need to replace your shirts every month.

Source: Newswire

You know that annoying little tag sewn into the side seam of your garment? The one you want to cut off to make your clothes more comfortable? Well, that tag tells the dry cleaner how the manufacturers suggest your garment be properly cleaned and treated. At first glance, it might seem to contain only gibberish and weird symbols that cannot possibly mean anything. But let's see if we can help make sense of the nonsense. The care label will tell us what cleaning method can be used to clean your garment. There are a couple different methods used to clean clothes at a cleaners:

Regular Dry Clean uses normal dry cleaning solutions found in the majority of dry cleaning machines. The process may also include adding moisture to the solution, using a high heat cycle (up to 160°F) to dry, and pressing either by steam or steam-air.

Professional Dry Clean uses a much stricter process than regular dry cleaning. Methods that can only be achieved in commercial dry cleaning plants. A professional dry clean care label will have more specific instructions, such as low heat, no steam finish, or to use reduced moisture.

Machine Wash tells us that the garment can be cleaned using a commercial or home washing machine; usually accompanied by specific washing temperatures (see chart below), size of the wash load, or drying procedures.

As helpful as these tags can be, the Federal Care Labeling Rule DOES NOT require a manufacturer to test these instructions before putting a tag on the clothes. In fact, the manufacturers are not even required to give the best care procedure – they are only required to offer a procedure that will work.

Should there ever be any concerns, we will always contact the customer prior to cleaning the garment. At Swiss Cleaners, we know fabrics, and we know how to best care for them. We’re confident in our knowledge, our team, our procedure, and in our ability to clean your clothes.